Welcome to the WickesBathroom website. This website is administered by Mark Two Distributors Limited on behalf of Wickes Building Supplies Limited (otherwise referred to as 'Wickes', 'WickesBathroom', 'we', or 'us'), a company registered in England and Wales.
Registration Details
| Name: | Wickes Building Supplies Ltd |
| QuickRef: | Wickes |
| Registered Office: | Lodge Way House, Lodge Way, Harlestone Road, Northampton, NN5 7UG United Kingdom |
| Registration Number: | 1840419 |
| Country: | England |
| Company Type: | Active |
| Incorporated: | 13 August 1984 |
| Current Status: | Limited by Shares |
| Primary Addresses: |
Registered Office: Lodge Way House, Lodge Way, Harlestone Road, Northampton, NN5 7UG |
| Presenter: | Lodge Way House, Lodge Way, Harlestone Road, Northampton, NN5 7UG |
These terms and conditions apply to your use of this website, including any orders you place. Please read these terms carefully before using this website. Using this website indicates that you fully accept these terms regardless of whether or not you choose to register with us. If you do not accept these terms, do not use this website.
Nothing in these terms and conditions shall affect your statutory rights.
Other than personally identifiable information, which is covered under the Wickes Privacy Policy in these Terms and Conditions, any material you transmit or post to the website shall be considered non-confidential or non-proprietary.
We shall have no obligation with respect to such material. We, and our designers, shall be free to copy, disclose, incorporate and otherwise use such material and all data, images, text and other content embodied therein for any and all commercial or non-commercial purposes.
We will try to ensure that the WickesBathroom website is available 100% of the time for our customers. However, we shall not be liable if this website is unavailable at any time and for any period, irrespective of the reason.
Unless otherwise stated, the copyrights and other intellectual property rights for all material on this website are owned by Wickes. You may download and print extracts from this website for your personal, non-commercial use. Any use of extracts of this website for any other purpose is prohibited.
Any rights not expressly granted in these terms are reserved.
For the avoidance of doubt, customers may not purchase kitchens from the WickesBathroom website.
The WickesBathroom website may include links to the websites of other companies or organisations. This is for your convenience. If you use these links you will leave this website. Wickes is not responsible for the content of third-party websites. No endorsement, assumed or actual, is implied through the inclusion of these links.
If you do access any third party websites linked to this website you do so at your own risk.
The information contained on this website is for general guidance only. Wickes makes every effort to ensure that the information and advice on this website is accurate, it is not comprehensive. Accordingly, the information and advice offered on this website should not be relied upon and expert advice should be sought from an appropriate professional.
Wickes reserves the right to change or update any website content, prices or products at any time without prior notice.
The material on the WickesBathroom website is provided 'as is', without any conditions, warranties or other terms of any kind. To the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this website.
All sizes quoted are approximate. Imagery used on the website is for illustrative purposes only. The colour and appearance of actual products may differ from those items shown on this website.
The prices displayed on the WickesBathroom website are largely the same as the Wickes in-store prices, however we may offer different prices for products purchased from the website. These prices may be higher or lower than in our stores.
All prices are inclusive of VAT where appropriate. The Wickes VAT number is 408 5567 37.
Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a products correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a products correct price is higher than the price stated on our site, we will at our discretion either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection.
All prices are subject to change without prior notice.
We reserve the right to make changes to these terms and conditions in the future. Any changes will be posted to the site and will take effect immediately. You should, therefore, read the terms and conditions each time you access this website.
The material and information contained in this website is not aimed at, or meant to be viewed by, persons other than those in the United Kingdom. Any person who chooses to access this website from other locations is responsible for compliance with applicable local laws.
The website, its contents and any contracts formed as a result of its use shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts.
We take reasonable care to ensure the accuracy of Your Order and that this meets Your requirements. It is, however, Your responsibility to ensure that all goods specified on the order are correct.
All Orders are accepted by Us subject to these conditions to the exclusion of any conditions which may be put forward by You or on Your behalf.
Wickes cannot accept an Order until payment is received in full for all products and any related delivery charges.
We reserve the right to reject any Order for any reason.
If You wish to amend the Order, please inform Our Customer Service Team as soon as possible. After delivery of Goods We cannot accept amendments to Your Order but You may be able to exchange or return Goods in accordance with Our Refunds and Exchange Policy set out below.
No amendments can be made to Orders for Made to Measure Goods or Special Order Goods after such Orders have been inputted onto Our computer database.
The price of an item which You add to Your Order will be the list price of that item at the date You amend Your Order. The amount credited to You when you remove an item from Your Order will be the price of that item at the time it was ordered.
Where price discounts applied to the Goods You originally ordered, Your continuing entitlement to the same level of discount when You amend Your Order will be assessed on the whole of the amended Order as if it were a new Order but placed at the date of the original Order. This may mean, for example, that You lose the benefit of a discount based on the total value of the Order if Your amendment decreases that total value.
We will only accept an amendment when You pay any additional amount which becomes due as a result of that amendment.
You may not cancel an Order for Made to Measure Goods or Special Order Goods. If You wish to cancel Your Order for any other type of Goods You must give Us notice of cancellation as soon as possible and in any event at least 72 hours before delivery if You wish to avoid a cancellation charge. If you cancel within 72 hours of delivery we reserve the right to apply a cancellation charge of £70. If Your Order is cancelled in accordance with these terms, the amount You have paid for the Goods specified on the Order, less any applicable cancellation charge, will be refunded and any credit agreement cancelled.
After delivery of Goods We cannot accept cancellation of Your Order but You may be able to exchange or return Goods in accordance with Our Refunds and Exchange Policy set out below.
All orders of £150 and over to the UK mainland are delivered free of charge (excluding delivery charges for products where such charges are specifically stated). Orders under £150 will have a handling and packaging charge of £15.
We can currently deliver to locations in the mainland UK. If you are a non-mainland UK customer an additional delivery charge is applicable.
Please call our distribution company on 0844 3375085 and they will assist in placing your order.
All orders will be delivered to a single address.
All deliveries must be received and signed for by a person over the age of 18.
Due to insurance guidelines, delivery personnel are unable to enter private residences. The recipient of the goods is responsible for any additional lifting once the initial delivery has been made.
You should not confirm installation arrangements until all Goods ordered by You have been received and checked by You.
Your Order may contain some Goods which will be delivered by Us and some which will be delivered directly to You by the manufacturer of the Goods. Deliveries by Us and by the manufacturer will not necessarily be made on the same day. A few days after We accept Your Order We and/or the manufacturer will contact You to make the necessary arrangements for delivery. Please note that if Your Order is less than £250 in value and does not contain fragile items, it may be delivered by dedicated carrier service and that You will receive no advance notification of the time or date of delivery by such service.
Our aim is to deliver Your Order within the published lead-time current at the date You placed Your Order. Please check with any member of staff for details of such lead-time. We will do all we reasonably can to meet the date agreed with You for delivery. In the case of unforeseen circumstances beyond Our reasonable control preventing Us meeting that date We will contact You to agree an alternative date. We are happy to agree a delivery date later than the relevant published lead-time, if You request this, but except for Special Order Goods and Made to Measure Goods We must deliver Your Order within 6 months of its date. If Your Order does not relate to Special Order Goods or Made to Measure Goods and You do not take delivery of it within this period it will be automatically cancelled and any monies paid will be returned. Any subsequent re-order will be charged at the price current at the time of re-order. Where Your Order is for Made to Measure or Special Order Goods we must deliver it within six months of the of the Order. If You do not take delivery of the Goods within that time We shall write to You saying that if You do not accept delivery We shall dispose of the Goods. If You do not accept delivery within two months of the date of that letter We may dispose of the Goods.
If You request an amendment to Your Order more than 7 days before the delivery date (not including the date We receive Your request) We will retain the agreed delivery date if We have the additional or replacement Goods specified by You in stock. If You request an amendment to Your Order less than 7 days before the delivery date (not including the date We receive Your request) We will usually issue to You a revised, later, delivery date.
Should You refuse or not be available to accept Goods which We attempt to deliver on the agreed delivery date the Goods will be taken to Our central distribution centre and We will contact You to agree a new delivery date. The next possible delivery date will depend on the availability of space on vehicles delivering in Your area and a re-delivery charge of £70 may be applied.
Please note that no refunds or exchanges can be given on Made to Measure Goods or Special Order Goods.
If You wish to return any Goods other than Made to Measure Goods or Special Order Goods simply return them undamaged and in their original undamaged packaging, together with proof of purchase within 6 months of the date of delivery and We will provide You with a full refund or offer You an exchange, whichever You prefer. Where You request a refund or exchange Goods, We can arrange for them to be collected but You will be responsible for the costs of collection as notified to You prior to collection. The average charge for collection is £70. Surplus components do not qualify for refund or exchange.
Where You request a refund the amount of the refund will be the amount paid by You less any deductions for damage to Goods occurring after delivery to You (if, in Our discretion, we do not insist on the Goods being undamaged), for any cost of collection of Goods and for any other amounts You owe to Us in respect of Your Order (e.g. any unpaid amount by which the price of items substituted in Your Order in exchange for Goods forming part of Your original Order exceeds the price of those original Goods). Your refund will be paid as soon as possible after we have received the Goods back into our warehouse and checked them for damage. Where You paid for the Goods by Credit or Debit card the refund will be made by credit to the card account originally used to make payment.
Where You exchange Goods which You ordered with the benefit of price discounts, any continuing entitlement to those or other discounts applicable at the date the Order was placed will be assessed on the whole of the revised Order after taking into account returns and exchanges of items which were part of the original Order. This may mean, for example, that You lose the benefit of a discount based on the total value of the Order if You decrease that total value.
The price of any item added to Your Order will be the list price of that item applicable at the date Your request for an addition or exchange was accepted.
Where You have entered into a credit agreement in connection with the purchase of the Goods and You return some but not all of the Goods We will refund to You any amount due to You pursuant to this condition 5 regardless of whether this amount exceeds the amount of the deposit paid by You to Us. You will remain liable to make payments under any such credit agreement in accordance with the terms of that agreement.
We will make all reasonable efforts to deliver items added to Your Order in exchange for Goods Your originally Ordered within the published lead-time following payment by You of any additional amount which becomes due as a result of Your request for an exchange (or deduction by Us of such amount from any refund due to You in accordance with these conditions as the case may be).
This refunds and exchange policy does not affect Your statutory rights.
Save for the remedies set out in our Refunds and Exchanges section (above) and to the extent permitted by law, we, any other party (whether or not involved in creating, producing, maintaining or delivering this website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility from any amount or kind of loss or damage arising out of or in connection with your use of this website.
This does not include or limit in any way our liability:
a) for death or personal injury caused by our negligence;
b) for fraud or fraudulent misrepresentation; or
c) for any matter for which it would be illegal for us to exclude or attempt to exclude our liability.
In the event that we are held responsible for any loss or damage, our aggregate liability shall in any event be limited to a sum equal to the amount paid by you in respect of the product or, in the event that liability does not relate to the purchase of a product, our liability shall be limited to £1,000.
We accept no liability for any loss of income or revenue, loss of business, loss of profit or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind whatsoever arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
We will not be liable to you where we are unable to perform our obligations due to matters outside our control.
"You" and "Your" mean the person firm or company placing the Order;
"We" , "Our" and "Us" mean Wickes Building Supplies Limited;
"Order" means the order placed by You and accepted by Us;
"Goods" means the goods specified in the Order; and
"Made to Measure Goods" means those Goods made to Your specific requirements.
"Special Order Goods" means Goods which we order from our supplier specifically to meet your requirements because they are not Goods which we normally carry in stock.
