Returns and Refunds

Please note that no refunds or exchanges can be given on Made to Measure Goods or Special Order Goods.

If You wish to return any Goods other than Made to Measure Goods or Special Order Goods simply return them undamaged and in their original undamaged packaging, together with proof of purchase within 3 days of the date of delivery and We will provide You with a full refund or offer You an exchange, whichever You prefer. Where You request a refund or exchange Goods, We can arrange for them to be collected but You will be responsible for the costs of collection as notified to You prior to collection. The average charge forf collection is £70. Surplus components do not qualify for refund or exchange.

Where You request a refund the amount of the refund will be the amount paid by You less any deductions for damage to Goods occurring after delivery to You (if, in Our discretion, we do not insist on the Goods being undamaged), for any cost of collection of Goods (for which You are responsible) and for any other amounts You owe to Us in respect of Your Order (e.g. any unpaid amount by which the price of items substituted in Your Order in exchange for Goods forming part of Your original Order exceeds the price of those original Goods). Your refund will be paid as soon as possible after we have received the Goods back into our warehouse and checked them for damage. Where You paid for the Goods by Credit or Debit card the refund will be made by credit to the card account originally used to make payment.

Where You exchange Goods which You ordered with the benefit of price discounts, any continuing entitlement to those or other discounts applicable at the date the Order was placed will be assessed on the whole of the revised Order after taking into account returns and exchanges of items which were part of the original Order. This may mean, for example, that You lose the benefit of a discount based on the total value of the Order if You decrease that total value.

The price of any item added to Your Order will be the list price of that item applicable at the date Your request for an addition or exchange was accepted.

Where You have entered into a credit agreement in connection with the purchase of the Goods and You return some but not all of the Goods We will refund to You any amount due to You pursuant to this policy regardless of whether this amount exceeds the amount of the deposit paid by You to Us. You will remain liable to make payments under any such credit agreement in accordance with the terms of that agreement.

We will make all reasonable efforts to deliver items added to Your Order in exchange for Goods Your originally Ordered within the published lead-time following payment by You of any additional amount which becomes due as a result of Your request for an exchange (or deduction by Us of such amount from any refund due to You in accordance with these conditions as the case may be). The conditions above relating to delivery do however apply.

This refunds and exchange policy does not affect Your statutory rights.