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Delivery Details
What makes Wickes delivery different...
- Free Delivery - On orders of £150 or more to mainland UK addresses, delivery is free. Websites orders of less than £150 include a packaging and handling charge of £20.
- Confirmation e-mail and text - At the point of placing your order we will send you an e-mail and text confirming your order and delivery date.
- Professional two man delivery - Your delivery will be made by a professional two man delivery team who will safely unload your product into a room of your choice.
- Convenient time-slots - We will text you the evening before your delivery with your allocated timeslot.
- Track your order - To ensure that none of your time is wasted we have a delivery tracking facility. Simply log-on to our website, type in your phone number and see in real-time the estimated delivery time. What could be easier?
- Flexible delivery dates - We deliver to all UK mainland postcodes, Monday to Friday. With such flexibility you can choose the most convenient date for you.
- Amend your order - Up to 3 days before delivery you can amend your order online, allowing you to postpone or change your delivery date at the click of a button.
- Follow up phone call - within 72 hours of delivery we will give you a follow up phone call to ensure that your delivery was satisfactory. If you wish to contact us regarding any aspect of your order or delivery, please ring 0845 337 5085 and we will be happy to help.
Non-Mainland UK Customers
If you are a non-mainland UK customer a delivery charge is applicable.
Website orders of less than £150 include a packaging and handling charge of £20.
Please call WickesBathrooms direct on 0845 337 5085 and they will assist in place your order.
Receiving Deliveries
The delivery company will require a person over the age of 18 to sign for delivered goods as proof of receipt. Although we recommend you sign for your own goods, it is not required that the signature be from the specified recipient.
All reasonable efforts will be made to complete every delivery. In the event that a delivery cannot be made for whatever reason, a note will be left explaining how to arrange a new delivery time. WickesBathrooms reserves the right to levy an additional charge for re-delivery if the customer is not at home at the time of delivery.
Should you refuse or not be available to accept goods that we attempt to deliver on the agreed delivery date, the goods will be taken to our central distribution centre and we will contact you to agree a new delivery date.The next available delivery date will depend on the availability of space on vehicles delivering in your area. A re-delivery charge of £70 may be applied.
WickesBathrooms recommends that you do not arrange to have tradesmen waiting to carry out work involving an anticipated delivery. WickesBathrooms cannot be held responsible for any third party costs incurred due to non-delivery of an order.